Remote Work Setup Standard Operating Procedure for Cybersecurity in Healthcare Support Administration

Scope

Included

This SOP applies to Healthcare Support teams carrying out Remote Work Setup within the Cybersecurity process area and Administration department. It covers preparation, required inputs, execution, control checks, evidence, exceptions, approval or review where required, communication and closure.

The procedure should be adapted to the organisation's own systems, job titles, approval limits and record locations before operational use. Tasks outside the stated process, specialist decisions or circumstances requiring a different controlled procedure should be referred to the appropriate owner rather than forced through this workflow.

Outside this SOP

This SOP does not replace organisation-specific approval limits, specialist professional judgement, local legal requirements or site-specific controls.

Responsible roles

Primary owner: process owner or department supervisor. Supporting role: IT security owner. The primary owner coordinates and completes the operational record, the supporting role provides subject-specific input where required, and any designated reviewer or approver confirms that the control result and evidence are sufficient before closure.

Required information and systems

Primary working system or record location: the access-management record, approval workflow and controlled user or credential register. Required working information: employee, role, manager approval, assigned equipment, managed-device status, MFA requirement, VPN or remote-access requirement, collaboration systems, data classification and support contact. Evidence retained at completion: manager approval, asset assignment, access approvals, MFA and VPN setup evidence, connectivity test, security acknowledgement and support handover. Use the current approved forms, system records and controlled documents used by the organisation for this procedure.

Procedure overview

Remote Work Setup starts when the relevant request, event or scheduled activity is ready to be processed. The process owner or department supervisor first verifies the required inputs and scope, then completes the three core actions defined for this procedure: confirm the remote-working arrangement is approved and identify the equipment, systems, information and security controls required for the employee's role. provision and test the managed device, MFA, VPN or remote access, required applications and collaboration services using the approved access process. brief the employee on secure remote working, support and incident reporting, confirm successful access and record acceptance of issued equipment and responsibilities.

Before closure, the record must pass the principal control check: confirm approved equipment and access are working, MFA and required security controls are enabled and only the access needed for the role has been granted. Failed checks or unresolved exceptions remain open with a named owner. The procedure is complete only when the result, evidence, approvals where applicable, communications and follow-up actions accurately describe the final operational position.

How this SOP helps

This document gives the responsible team a consistent way to complete Remote Work Setup, verify the result and retain evidence that the required process was followed.

Before using this procedure

Confirm that role names, systems, approval routes, record locations and escalation contacts match the organisation using this SOP. Adapt any local legal, contractual, privacy, safety or regulatory requirement before operational use.