Support
Contact SOPS.net
Need help with an account, credit purchase, SOP unlock or another SOPS.net service? Contact us with enough information to identify the issue and we will review it.
SOPS.net is operated by Eggy.net.
Customer support
Use [email protected] for:
Account access
Login problems, password reset issues, account access and questions about your registered email address.
Credit purchases
Questions about Stripe payments, purchased credit packages, missing credits or transaction history.
SOP access
Problems opening a permanently unlocked SOP or questions about an SOP that you believe should already be available to your account.
Print and download access
Problems with a print/download unlock, document access or a separate export credit transaction.
Technical issues
Broken pages, unexpected errors, account interface problems and other technical faults affecting SOPS.net.
General enquiries
Questions about how the archive, credits, previews or permanent unlock system works.
What to include when contacting us
Providing the right information helps us investigate an issue more quickly.
Where relevant, include the email address used on your SOPS.net account, the SOP title or reference code, an approximate transaction date and any Stripe payment or Checkout reference visible to you.
Privacy and personal-data enquiries
Questions or requests concerning personal information held by SOPS.net can also be sent to [email protected].
This includes requests to access or correct personal information, account-deletion enquiries and questions about how SOPS.net handles personal data.
Read the Privacy Policy for more information.
Content concerns and corrections
If you believe an SOP contains inaccurate, unsafe, outdated, misleading or potentially infringing material, please contact us and identify the document clearly.
Include the SOP reference, page URL and a concise explanation of the concern. If the issue relates to specialist, legal, technical or regulatory material, include the relevant source or authority where possible.
Payment enquiries
Payments for SOPS.net credit packages are processed using Stripe. When contacting us about a payment, provide the SOPS.net account email and any transaction reference available to you.
Never send a complete card number or card security code by email.
Response times
We aim to review support requests as promptly as reasonably possible. Some payment, privacy, security, technical or content matters may require additional investigation before a complete response can be provided.
We do not promise a fixed response time unless a specific legal deadline applies.